🎮 Game Error Codes What it means & how to fix it

REMATCH Can't Connect to Server? Here's the Fix

REMATCH is Sloclap's 5v5 online football game on dedicated servers (Steam app 2138720), so 'connection to the server has been lost' is almost always the server region you picked or your route to it — not a host NAT. Fastest fix: set Preferred Server Location to your nearest region (System > Options > Gameplay), use a wired connection, and confirm the region shown in the bottom-left of the main menu.

Exact details for REMATCH

Network model
Dedicated servers (not P2P)
Steam App ID
2138720
Region setting path
System > Options > Gameplay > Preferred Server Location
Region shown at
Bottom-left of main menu
Recommended DNS
8.8.8.8 / 8.8.4.4

Error codes

Connection to the server has been lost Your client dropped from Sloclap's dedicated match server mid-session

Cause: Server-side desync/instability or a NAT/packet-loss spike on your route to the chosen region.

Fix:
  1. Set Preferred Server Location to your nearest region: System > Options > Gameplay.
  2. Check the server region shown in the bottom-left of the main screen before queueing.
  3. Use a wired connection; wireless packet loss triggers the drop.
  4. Set a public DNS (8.8.8.8 / 8.8.4.4) and flush DNS cache.
Matchmaking failed / stuck searching The matchmaker could not place you in a 5v5 lobby

Cause: Low population on the selected region or a maintenance window.

Fix:
  1. Switch Preferred Server Location to a busier nearby region.
  2. Check REMATCH server status before blaming your network.
  3. Verify game files on Steam (app 2138720).
  4. Restart the client to refresh the matchmaking token.
Stuck on loading screen after match found Lobby formed but the match server handshake stalled

Cause: Firewall/antivirus blocking the UDP game traffic or a slow region route.

Fix:
  1. Whitelist REMATCH in Windows Firewall and antivirus.
  2. Pick the closest Preferred Server Location to cut latency.
  3. Disable VPN before queueing.
  4. Reboot router to clear a stale NAT mapping.

Fixes that work for most REMATCH errors

  1. Set Preferred Server Location (System > Options > Gameplay) to your nearest region.
  2. Confirm the region in the bottom-left of the main menu.
  3. Use a wired connection; REMATCH is latency-sensitive.
  4. Whitelist the game in firewall/antivirus for UDP traffic.
  5. Set DNS to 8.8.8.8 / 8.8.4.4 and flush the cache.
  6. Verify game files on Steam (app 2138720).

FAQ

Why does REMATCH keep losing connection to the server?

REMATCH runs on Sloclap's dedicated servers, so drops are usually server-side desync or a bad route to your chosen region. Set your Preferred Server Location to the nearest region (System > Options > Gameplay), use a wired connection, and check the region shown in the bottom-left of the main screen.

Is REMATCH peer-to-peer or dedicated servers?

REMATCH uses dedicated servers, not peer-to-peer, so connection problems point to the server region you selected or your route to it rather than a host's NAT.

How do I change my server region in REMATCH?

Go to System > Options > Gameplay and set Preferred Server Location. The active region is displayed in the bottom-left corner of the main menu.

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