🎮 Game Error Codes What it means & how to fix it

Soulmask Can't Connect? Here's the Fix

Soulmask connection failures are usually a version mismatch or a dedicated server that isn't reachable, not a broken client. Fastest fix: make sure client and server run the same patch, set NAT to Open, and search by direct IP if the server list won't refresh.

Exact details for Soulmask

Server type
Dedicated + player-hosted co-op
Most common error
Client/server version mismatch
Join fallback
Direct connect by IP
First check
Client and server on the same patch

Error codes

Version mismatch / can't join Client and server are on different patch versions

Cause: Server not updated after a client patch (or vice-versa).

Fix:
  1. Update both client and dedicated server to the same version.
  2. Verify game files, then restart the server after updating.
  3. Check the server list only shows current-version servers.
  4. Rejoin once both sides report the matching build.
Server not showing in list The dedicated/co-op server isn't appearing in the browser

Cause: Query port blocked, NAT, or list-refresh lag.

Fix:
  1. Forward the game and query ports on the host router.
  2. Add the server by direct IP instead of browsing.
  3. Enable UPnP so the host is reachable.
  4. Refresh the list a few times — it can lag at peak.
Connection lost / timeout The session dropped after connecting

Cause: Unstable route, host overload, or firewall block.

Fix:
  1. Allow the game and server through Windows Firewall.
  2. Host on a wired connection; avoid Wi-Fi for the server.
  3. Disable VPN on client and host during co-op.
  4. Restart the dedicated server if it hangs.

Fixes that work for most Soulmask errors

  1. Match client and server to the same patch version.
  2. Forward game + query ports on the host router.
  3. Add the server by direct IP if the list won't show it.
  4. Set NAT to Open / enable UPnP.
  5. Allow the game through Windows Firewall.
  6. Host the server on wired, not Wi-Fi.

FAQ

Why can't I connect to a Soulmask server?

The most common cause is a version mismatch — client and dedicated server on different patches. Update both to the same build, then check ports/NAT if the server still won't show.

How do I join a Soulmask server by IP?

Use the direct-connect / add-by-IP option instead of the server browser. This bypasses list-refresh lag and query-port issues that hide otherwise-reachable servers.

What ports does a Soulmask dedicated server need?

Forward the game port and the query port on the host router and allow the server through the firewall. Without the query port open the server runs but never appears in the browser.

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