🎮 Game Error Codes What it means & how to fix it

Amazon Games App Error Codes

The Amazon Games app powers New World, Lost Ark and Throne and Liberty, and its errors are almost all download, manifest, or install problems. Here's each one and the fix.

Error codes

Unable to get game manifest info The app can't fetch the file list to download

Cause: A blocked connection to Amazon's CDN, a VPN, or a temporary manifest-server issue.

Fix:
  1. Restart the Amazon Games app and your router.
  2. Disable VPN/proxy and whitelist the app in your firewall/antivirus.
  3. Flush DNS (ipconfig /flushdns) and retry.
  4. Sign out and back in to refresh your entitlements.
There was an error downloading The download failed or won't progress

Cause: A dropped connection, low disk space, or a corrupt partial download.

Fix:
  1. Delete the partial download and restart it.
  2. Confirm the install drive has space and isn't failing.
  3. Change the download/install folder in Settings and retry.
Installation failed The game downloaded but couldn't install

Cause: Antivirus locking files, permission issues, or leftover files from a previous install.

Fix:
  1. Run the Amazon Games app as administrator.
  2. Whitelist the install folder in antivirus and retry.
  3. Delete the leftover game folder, then reinstall.
Game won't launch after install Clicking Play does nothing or crashes instantly

Cause: Missing runtimes (Visual C++, DirectX) or a game-specific anti-cheat/service not installed.

Fix:
  1. Install/repair the latest Visual C++ Redistributables and DirectX.
  2. Let the anti-cheat (e.g. Easy Anti-Cheat) finish installing on first launch.
  3. Update your GPU driver and run as administrator.
Can't sign in / stuck loading The app hangs at login

Cause: A corrupt local cache, wrong system clock, or a blocked Amazon auth endpoint.

Fix:
  1. Set Windows date/time to automatic.
  2. Clear the app cache (delete the Amazon Games data folder in %AppData% / %LocalAppData% with the app closed) and relaunch.
  3. Disable VPN and retry.
Update loop / keeps updating The app or game re-updates every launch

Cause: An interrupted update that never committed, or a permissions problem on the app folder.

Fix:
  1. Run the app as administrator so the update can write.
  2. Repair the game from its settings, or reinstall the client keeping games.
  3. Exclude the Amazon Games folder from antivirus.

Fixes that work for most Amazon Games App errors

  1. Fully quit the launcher from the system tray (right-click › Exit), then reopen it — a half-loaded client throws most generic errors.
  2. Restart your PC and router, and on Windows flush DNS (Command Prompt: ipconfig /flushdns).
  3. Update or reinstall the launcher/client to the latest version — many 'connection' or 'version' errors are just an out-of-date client.
  4. Temporarily disable VPN and add the launcher as an exception in your antivirus/firewall, then retry.
  5. Check the service's official status page or its X/Twitter — if the servers are down for maintenance there is no local fix; wait it out.

FAQ

How do I fix 'Unable to get game manifest info' in the Amazon Games app?

The app can't reach Amazon's servers to fetch the download list. Restart the app and router, disable any VPN, whitelist it in your firewall/antivirus, flush DNS with ipconfig /flushdns, and sign out and back in to refresh your entitlements.

Which games use the Amazon Games app?

Amazon's own titles — New World, Lost Ark (as publisher), and Throne and Liberty — install and launch through the Amazon Games app, so their download and install errors are handled here rather than on Steam.

Other games